Asked on 14 October
We are a municipal electric utility with approximately 400,000 customers. We discount the fuel charge and waive the electric customer service charge for eligible customers based on established criteria. We are curious how our program compares.
Do you have a discount program?
How is your discount program structured?
Do you have an education component in conjunction with your discount program? Please describe.
Do discount program participants have priority in your weatherization program?
Topic: Policy, Billing and Payment
This peer group covers utilities-specific, customer service issues. Topics range from handling outages to developing staff, benchmarking self-service utilization, organizational design, and technology management.
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Yan Qu Senior Quantitative Analyst
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