Asked on 17 January
As part of IRS Rules, utilities are required to withhold interest paid in excess of $600 if the non-corporate customer has not provided a valid taxpayer identification number (TIN).
Do you have a process in place where you are currently issuing 945-V (backup withholding) when reporting 1099s at the end of the year?
This peer group covers utilities-specific, customer service issues. Topics range from handling outages to developing staff, benchmarking self-service utilization, organizational design, and technology management.
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Yan Qu Senior Quantitative Analyst
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