Asked on 11 October
Do you use IT service management tools (like HP Service Manager) to define IT services?
Please provide details.
Topic: Organizational Design: Service Management Organization
We have observed a heightened need for rebalancing service management priorities to business, establishing service desk competencies, improving ITSM governance to derive effective service, transitioning to ITIL v3 processes, migrating infra into shared services, and building effective service management roles. This Forum will assist you to gain access to ideas and feedback from your peer practitioners around the globe on issues inherent to service management.
Go to the CEB Infrastructure Leadership Council Website
2188 Replies to 184 Questions5261 Members
Aashima Singhal Analyst
Your email, , has been unsubscribed from the forum.
Infrastructure Process Effectiveness Survey
10 Apr 2014
Service Description for ADFS (Federated Services)?
10 Apr 2014
Project Expense Allocation
01 Apr 2014
Thank you for voting. Feel free to provide a more detailed response or any additional
votes (if applicable) on the question page.