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Q:

Tools for IT Service Management

Asked on 11 October

Do you use IT service management tools (like HP Service Manager) to define IT services?

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About the IT Service Managers Forum

We have observed a heightened need for rebalancing service management priorities to business, establishing service desk competencies, improving ITSM governance to derive effective service, transitioning to ITIL v3 processes, migrating infra into shared services, and building effective service management roles. This Forum will assist you to gain access to ideas and feedback from your peer practitioners around the globe on issues inherent to service management.

> Go to the CEB Infrastructure Leadership Council Website

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