Asked on 4 June
Periodically, situations occur in which quality defects stop shipments or cause delays in shipments of products to customers. This, in turn, affects service levels.
Please respond to the poll question and provide your thoughts on the following:
Which metric do you calculate to measure this and how is it calculated?
Topic: Service level, Impact of poor quality on service levels, impact of poor quality
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Vishnu Kumar Research Associate
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